Johannes G.

✅ TOP RATED PLUS | 100% JOB SUCCESS | 20,000+ HOURS ON UPWORK ✅ Hi, I'm Johannes V. Gloria, an operations and property management professional with 10+ years of experience as an Executive Virtual Assistant, Property Manager, and Project Manager. You get one partner who covers the whole chain: Admin → Operations → Property and Project Management → Customer Service → Growth I have supported businesses in Real Estate Property Management, Digital Marketing, E-commerce, Service Providers, BPO, and SaaS. My work spans project management, operations management, customer service, team leadership, digital marketing, and sales support. I hold an MBA and a PhD in Business Economics, with earlier studies in Business Management, Business Economics, and Business Administration, so every process I build for you is grounded in business training. 🎯 WHY WORK WITH ME ✨ Top Rated Plus: 47 completed jobs, 20,000+ hours, and a 4.9 out of 5 rating across 37 client reviews. ✨ End-to-end ownership: I take each task from request to done, then document the process so your team keeps running without me. ✨ Property management depth: hands-on work in AppFolio and Buildium, from tenant communication to owner reporting. ✨ Business training: an MBA and a PhD in Business Economics behind every SOP, budget, and staffing decision. ✨ Clear communication: defined scope, regular status updates, and fast replies. ✅ WHAT I HELP YOU ACHIEVE Reclaim your calendar: inbox triage, scheduling, travel, meeting notes, and follow-ups handled before you ask Run properties day to day in AppFolio, Buildium and Rent Manager: tenant communication, maintenance coordination, lease and rent tracking, vendor follow-up, and owner reporting Replace scattered tasks with documented SOPs, task boards, and automations so work moves without reminders Deliver projects on time with clear owners, deadlines, milestones, and status reports Lead remote teams through onboarding, training, quality checks, and performance tracking Resolve customer and technical support issues fast, with empathy and a clean escalation path Keep sales moving with appointment setting, CRM updates, lead follow-up, and pipeline reporting Grow your reach with email marketing, social media management, and CRM-driven campaigns What you receive: documented processes, a task system your team follows, consistent reporting, and one person accountable for results. 📈 SERVICES & EXPERTISE ✅ EXECUTIVE VIRTUAL ASSISTANCE Email management, calendar management, appointment setting, travel coordination, document and presentation preparation, meeting notes and action items, research, data entry, Google Workspace, AI tools for drafting and processing ✅ PROPERTY MANAGEMENT + REAL ESTATE VA AppFolio and Buildium, tenant and owner communication, lease administration and renewals, rent tracking and delinquency follow-up, maintenance and vendor coordination, listing and inquiry handling, owner reporting ✅ PROJECT + OPERATIONS MANAGEMENT Project planning and scheduling, task tracking, SOP creation, process improvement, KPI tracking, team leadership, remote team coordination, BPO and service operations, status reporting ✅ CUSTOMER SERVICE + TECHNICAL SUPPORT Email, chat, and phone support, ticket resolution, order and account issues, product troubleshooting, escalation handling, help documentation, support team leadership ✅ SALES, CRM + MARKETING SUPPORT Business development, appointment setting, CRM setup and maintenance, lead follow-up, pipeline tracking, email marketing, social media marketing, SaaS marketing, campaign reporting ✅ AUTOMATION + BOOKKEEPING Workflow automation, Google Apps and AI processing, invoicing, expense tracking, reconciliation support ⭐ CLIENT REVIEWS ⭐⭐⭐⭐⭐ "Johannes is an excellent customer support representative. His spoken and written English is perfect. He follows instructions carefully, thinks quickly, and is always eager to learn. ⭐⭐⭐⭐⭐ "Extremely high-quality and Diligent Worker" ⭐⭐⭐⭐⭐ "Johannes is a great worker and would be a great addition to your team." 🌟 LET'S CONNECT If you need operations, property management, or executive support handled by someone who owns the outcome, message me. Share what needs attention, and I will reply with a plan and next steps.