Jessika V.

I'm a bilingual (Native English & Spanish) Operations and Leadership Expert specializing in building structure, clarity, and alignment across remote teams through tools like Clickup, Asana, Teamwork, Monday, Notion, Slite, Intercom and Zapier (among other). Raised in West Palm Beach, FL and currently based in Bogota Colombia. My background combines operations, customer success, and marketing. I help service-based and productized businesses clean up execution so work flows end-to-end with clear ownership, stable priorities, and fewer surprises that drive growth and revenue. I'm hands-on and collaborative. I work directly with the team, thrive in bridging the gap between strategy and execution, simplifying the rules, and turn messy processes into systems people actually use. What I Do ✅ Build execution systems that remove the CEO as bottleneck ✅ Clarify ownership, priorities, and definitions of done ✅ Stabilize delivery to reduce delays, churn, and rework ✅ Install operating cadence (weekly planning, scorecards, audits) ✅ Turn tools like ClickUp, Asana, Airtable, Notion into real operating systems ✅ Create SOPs and checklists teams actually follow ✅ Fix intake, handoffs, and communication breakdowns fast Experience & Results 🔹Head of Operations (SaaS) Rebuilt onboarding, support, and delivery from scratch. Raised CSAT from 74% → 96–98% and scaled users from 2,000 → 6,000 in under a year. Removed the founder from daily ops. 🔹Head of Ops & Client Delivery (Marketing Agency) Mapped workflows end-to-end, fixed intake and handoffs, stabilized delivery for ecom + SaaS clients, and supported growth from ~15 to 60 active clients. 🔹Remote Team Leadership Built and led teams across LATAM, Asia, and the US. Hired, trained, and managed execution without micromanagement. How I Work I start by understanding how work actually flows today I fix the highest-friction points first (intake, handoffs, ownership) I keep SOPs short, practical, and embedded in the workflow I install rules so decisions stop escalating to the CEO I stay involved until the system runs without constant oversight If execution keeps slowing down, slipping, or depending on the founder - it’s usually a system issue, not a people issue. I'd love to help you untangle that, bring clarity back, and make work feel lighter.😊