Harcy G.

Delivering Top-Notch Assistance with a Smile! Hello there! My name is Harcy Gomez, your go-to problem solver extraordinaire! A dedicated and skilled Customer Support Professional with a passion for providing exceptional service. 💼 Over 10 productive years of experience supporting customers through multiple channels. 🎓 Bachelor's Degree – Management 👩🏻‍💻 Worked with the biggest Business Process Outsourcing Company in the Philippines. Here are some of my vital skills and areas of expertise👇👇👇 🔸 CUSTOMER SERVICE SKILLS 👉 Strong communication skills: I excel at listening attentively, understanding customer's needs, and able to communicate clearly and effectively through multiple channel (e.g. chat, email) 👉 Empathy, Patience, and Handling Difficult Customers: My goal is to ensure every customer feels valued and supported throughout their journey. 👉 Enthusiasm and Positive Attitude: Whether it's troubleshooting technical problems or answering product inquiries, I'm always ready to go the extra mile to ensure customer satisfaction. 👉 Adaptability to changes in processes or procedures and product updates and services. 👉 I have a knack for remaining calm under pressure, enabling me to handle even the most challenging situations with grace and professionalism 🔸 TECHNICAL SKILLS AND EXPERTISE 👉 Troubleshooting Skills: Diagnose and identify the root cause of the problem to develop the appropriate and effective solution. 👉 Problem-solving skills and Resourcefulness: Able to determine the problem efficiently and delivering tailored solutions that exceed expectations. 👉 Research: Experience in navigating extensive knowledge-based systems and using search techniques to get the best result to provide a method for problem-solving, productivity, and consistency. 👉 Time Management and Multitasking: Thoughtful decision-making and established routine to maximize time in handling multiple issues at a time. 🔸 OTHER SERVICES · Forum/Content Moderation · Data Entry and File Organization · Email Management · General Administrative Tasks · Visual Presentation I am proficient in the following tools and platforms: 🔸 MICROSOFT PRODUCTS AND SERVICES Office 365 · Office for Mac · Windows Operating System · Outlook.com 🔸 CRM PROGRAMS AND REMOTE ACCESS TOOLS Helpshift · Rave · CCF · LogMein 🔸 CLOUD STORAGE SERVICES Onedrive · Google Drive · Dropbox 🔸 COMMUNICATION SOFTWARE Slack · Microsoft Teams · Skype · Google Meet 🔸 PHOTO AND VIDEO EDITING Canva · Capcut · iMovie My goal is to help create a seamless customer experience that builds brand loyalty and drives positive reviews. If you're seeking a Customer Support Professional who combines expertise, empathy, and a genuine desire to make customers happy, then look no further. I'm excited to leverage my skills and make a meaningful impact on your organization's success. Let's connect and discuss how I can contribute to your team's growth.