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Roberto Jr D.
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Roberto Jr D.

EXPERIENCED Receptionist | Customer Service | Virtual Assistant

📢 𝗟𝗼𝗼𝗸𝗶𝗻𝗴 𝗳𝗼𝗿 𝗮 𝗰𝗮𝗽𝗮𝗯𝗹𝗲 𝘃𝗶𝗿𝘁𝘂𝗮𝗹 𝗮𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝘁 𝗳𝗼𝗿 𝗮 𝗹𝗼𝗻𝗴-𝘁𝗲𝗿𝗺 𝗽𝗮𝗿𝘁𝗻𝗲𝗿𝘀𝗵𝗶𝗽? 𝗜 𝗚𝗢𝗧 𝗬𝗢𝗨!👌 🖐Allow me to introduce myself: I'm a Receptionist and Intake Specialist/Appointment Setter with extensive operations support experience. As a consummate professional, I'm very driven and customer service-oriented. I offer hands-on experience and great communication skills coupled with a friendly, confident, and pleasing personality to maximize the comfort and satisfaction of the clients. Having traveled extensively, I have an appreciation for the rich diversity of clients. 📌I have extensive hotel experience in the Hospitality Industry as an in-person Front Desk Receptionist | Guest Service Officer | Telephone Operator. I had been employed with big hotel chains such as Hyatt property in Doha, Qatar and Hilton property in Dubai, United Arab Emirates. 📌 I have worked virtually/online for US-based hotel booking service as Reservation Specialist and also for Law Offices based in California and Iowa as Receptionist and Secretary. 🏆List of things I have used and familiar with: Hotel Property Management Systems(PMS): Protel, Opera, and OnQ Online Travel Agencies(OTA): Booking.com, Agoda, Expedia, HotelBeds and others Law Firm / Legal Client Relationship Management(CRM) softwares: Clio Grow, Clio Manage, LawMatics, Clinked, ClickUp, GoHighLevel Phone Systems: Avaya, GoTo Connect, Dialpad, SoftPhone, 8x8 Phones, Ring Central General/Web-based Tools: Microsoft Office/Teams/Outlook, Google Workspace (Mail/Docs/Calendar/Meet), Slack, Acuity Scheduling, Zoom, Calendly, Clockify Outlined below are three straightforward steps to connect with me: 👉 Drop me a message on Upwork. 👉 Hit the green "Schedule a Meeting" Button. 👉 Select a 30-minute slot, and I'll promptly confirm the appointment.

🇵🇭M'lang, Philippines$7/hr100% JSS3.92 (3)Since Oct 2015

Earnings and projects

MRR
$317

Last 6 months ÷ 6

World#96,150 / 412k
🇵🇭Country#17,889 / 56.3k
Revenue, last 30 days
$1.3k

Last 6 months: $1.9k

World#34,448 / 412k
🇵🇭Country#6,185 / 56.3k
Total earnings
$16k

Billed in all: $17k

World#157,258 / 412k
🇵🇭Country#25,927 / 56.3k
Per project
$2.7k

$950 in the last 6 months

World#60,918 / 412k
🇵🇭Country#13,281 / 56.3k
Projects, last 6 months
2
50% fixed50% hourly
World#88,918 / 412k
🇵🇭Country#8,168 / 56.3k
Projects in all
6

Across 10 contracts

10% fixed90% hourly
World#250,290 / 412k
🇵🇭Country#23,310 / 56.3k

Earnings, last 30 days

$16.7k+$1.3k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$15k$16k$17kOct 8Oct 23Nov 7

Skill rankings: Top 19% in English

Ranked by MRR among everyone on Upwork with the skill.

  1. #15Telephone System60 freelancers · 🇵🇭 #6Top 25%
  2. #57Front Desk156 freelancers · 🇵🇭 #30Top 37%
  3. #303Problem Resolution837 freelancers · 🇵🇭 #83Top 36%
  4. #409Call Center Management1,271 freelancers · 🇵🇭 #172Top 32%
  5. #428Receptionist Skills1,446 freelancers · 🇵🇭 #186Top 30%
  6. #492Legal1,657 freelancers · 🇵🇭 #64Top 30%
  7. #1,428Customer Satisfaction3,986 freelancers · 🇵🇭 #709Top 36%
  8. #1,856Phone Support5,089 freelancers · 🇵🇭 #970Top 36%