Apple Joy B.

Customer Service Rockstar

I wanted to introduce myself and share how my skills can help elevate your business. With over 3 years of experience as an Administrative Assistant in an Accounting firm and 5+ years in customer service, I’ve honed a versatile skill set that is perfect for providing high-level support. I’ve had the opportunity to assist in various roles, such as: - Administrative Support: Data gathering, scheduling, and client communications. - Lead Generation & Outreach: Using tools like Hunter.io, Snovio.io, and LinkedIn Sales Navigator to build verified email lists and boost client campaigns. - Social Media Management: Scheduling posts on Facebook and other platforms to ensure consistent engagement. - Graphic Design & Content Creation: Creating logos, graphics using Canva, and editing photos with Photoshop and Lightroom. I’ve also edited short videos with Vegas Pro. - Customer Service & eCommerce Support: Working across various platforms such as HelpScout, Gorgias, Zendesk, ReAmaze, and Zoho to assist clients with customer service inquiries, disputes, and order processing. I’m proficient in: - Gmail, Google Sheets, Google Calendar, Trello, Slack, and many other tools. - Delivering quality customer service via messaging, live chat, email, and telephone support. I’m detail-oriented, highly organized, and always focused on delivering on-time, accurate results. If you’re looking for someone to take on administrative or customer-facing tasks with efficiency and professionalism, I would love the opportunity to assist you as your next Virtual Assistant.