Harlene B.

✨ **Behind every well-run business is someone keeping the details in check. That's where I come in.** Hi, I'm Harlene! A Virtual Assistant, Customer Support Specialist, and Administrative Professional with over 10 years of experience helping businesses stay organized, responsive, and customer-focused. Since 2014, I've worked with U.S.-based companies, entrepreneurs, and growing businesses, supporting their daily operations through customer service, virtual assistance, legal administrative support, appointment scheduling, and social media management. From answering calls and managing client inquiries to organizing case files, updating CRMs, coordinating appointments, and handling administrative tasks, I help take the workload off your shoulders so you can focus on what matters most: growing your business. I don't just complete tasks; I take ownership of my responsibilities, pay attention to the details, and look for ways to make everyday operations smoother and more efficient. ### 🔧 WHAT I CAN BRING TO YOUR TEAM **📞 Virtual Receptionist & Customer Support** - Inbound and outbound calls - Appointment scheduling and calendar management - Email and live chat support - Customer inquiries and follow-ups - Client coordination and communication - Handling sensitive customer concerns professionally **⚖️ Legal Virtual Assistant** - Client intake and follow-ups - Case management and CRM updates - Document preparation and organization - Discovery and administrative support - Client communication and appointment coordination - Maintaining accurate client records **📋 Administrative & Executive Support** - Inbox and calendar management - Data entry and database management - Reports and spreadsheet management - Research and documentation - CRM management - General administrative assistance **📱 Social Media Management** - Content creation and scheduling - Canva graphic design - Short-form video editing using CapCut - Social media engagement - Content planning and organization ### 💻 TOOLS & PLATFORMS - **Customer Support:** Zendesk, Gorgias - **CRM & Legal:** Salesforce, Lawcus, HubSpot - **Communication:** Slack, Google Workspace, Zoom - **Project Management:** ClickUp - **Social Media:** Canva, CapCut - **E-commerce:** Shopify, Klaviyo, Recharge - **Other Tools:** QuickBooks, Stripe, Zapier, Make ### 🌟 WHY WORK WITH ME? ✅ **10+ Years of Experience:** Real-world experience supporting customers and businesses across different industries. ✅ **Proactive & Dependable:** I take initiative instead of waiting to be told what to do next. ✅ **Strong Communication:** Professional, friendly, and clear communication with clients and team members. ✅ **Detail-Oriented:** I understand that accuracy, organization, and follow-through matter. ✅ **Quick Learner:** I adapt to new tools, systems, and workflows quickly. ✅ **Customer-Focused:** I treat every customer interaction with patience, empathy, and professionalism. ### 🤝 LET'S WORK TOGETHER! My goal is simple: to become the reliable person behind the scenes who helps keep your business running smoothly. If you're looking for someone who can handle responsibilities, communicate well, and genuinely care about the quality of their work, I'd love to connect. **Let's make your workload lighter and your business operations smoother!**