Sherry Mae M.

Operations Manager and founder's right hand for agencies, ecommerce brands, and service businesses. I build the system your business runs on, then stay on to run it. "Where does this stand?" "Who was supposed to do that?" "Why am I the only one who knows how this works?" If you ask these every week, your business is running on you. My job is to take that off your plate. 𝐖𝐡𝐚𝐭 𝐈 𝐛𝐮𝐢𝐥𝐝 - Cadence: a weekly planning, review, and reporting rhythm, so priorities are set before something breaks. - Visibility: one place, in whatever tool your team uses (ClickUp is my favorite), where you see what's due, who owns it, and what's stuck, without asking. - Accountability: clear owners, deadlines, KPIs, and QA checks, so work gets done right without you chasing it. 𝐖𝐡𝐚𝐭 𝐈 𝐫𝐮𝐧 𝐝𝐚𝐲 𝐭𝐨 𝐝𝐚𝐲 - Project management: master tracker, daily sweeps for overdue and blocked work, meeting action items logged the same day - Team and contractor coordination: writers, designers, developers, suppliers, and agencies across time zones - CRM and pipeline: lead tracking and follow-up sequences, so no lead falls through the cracks - Client success: onboarding, asset collection, weekly status updates, monthly reports - Ecommerce operations: Shopify product listings, catalog and SKU trackers, launches, promotions, marketing calendars - Quality control: pre-delivery QA checklists with a clear Definition of Done - SOPs and templates: documented, followed, and improved as you grow - Hiring support: job posts, applicant screening, contractor onboarding - Escalation: scope changes and big decisions brought to you early, with a recommendation attached - Automation and AI: Claude, Zapier, and Make for recurring reports, reminders, and first drafts 𝐑𝐞𝐬𝐮𝐥𝐭𝐬 - Project manager for a portfolio of websites plus client builds: one master tracker, a VA team, SOPs, and weekly reviews - Built ClickUp operating systems for a lead generation business and an ecommerce ad-scaling company - Created a QA gate with a clear Definition of Done that cut rework across the team - Set up owners, KPIs, and scorecards so leadership sees performance without chasing updates - 7+ years running SEO and content operations for agencies in the US, UK, Canada, and Australia 𝐁𝐚𝐜𝐤𝐠𝐫𝐨𝐮𝐧𝐝 - Customer service Team Lead in a BPO - Property manager of a storage facility - 5 years as a teacher, so my SOPs are written to be followed, not filed - Registered Nurse, useful if your clients are in healthcare 𝐖𝐡𝐨 𝐈 𝐰𝐨𝐫𝐤 𝐰𝐢𝐭𝐡 Founders and CEOs of digital marketing agencies, ecommerce and DTC brands, startups, and service businesses. 𝐒𝐭𝐚𝐜𝐤 - Project management: ClickUp, Asana, Trello, Notion - CRM: GoHighLevel, Zendesk - Automation and AI: Zapier, Make, Pabbly, Claude, ChatGPT - Websites and ecommerce: Shopify, WordPress (Elementor, Gutenberg) - Reporting: Google Sheets, Looker Studio, Google Search Console, Ahrefs - Communication: Slack, Zoom, Google Workspace New tool? I learn your stack fast. The systems work in whatever your team already uses. Flexible for US, UK, and Australian hours. Message me for a free Systems Maturity Score and see what to hand off first.