Clement N.

Do you need a reliable support professional who can hit the ground running and keep your customers happy? ​With 4+ years of experience in IT and Customer Support, I help businesses provide seamless service via chat, email, and phone. I specialize in Zendesk and am quick to master any new CRM or technical tool in your stack. ​Why hire me? ​Results-Driven: I maintain a 95% First-Contact Resolution (FCR) rate, ensuring your customers get answers fast without the back-and-forth. ​Proven Productivity: Recognized as a Top Performer with a consistent 98% productivity rating. ​Technical & Human: I bridge the gap between complex IT issues and clear, empathetic communication. ​Zero Hand-Holding: I work independently and punctually. You can focus on growing your business while I handle the front lines. ​My Core Skills: ​Technical Troubleshooting & IT Support ​Zendesk, HelpScout, & CRM Management ​Multi-channel Support (Chat, Email, Voice) ​Client Relationship Management ​I am looking for long-term partnerships and am available for both full-time and part-time projects. Let’s jump on a quick call to discuss how I can help streamline your support workflow!