Matthew B.

I’m a Microsoft Power Platform and Dynamics 365 Solution Architect/Developer with 15+ years in the Microsoft business applications ecosystem, including 4 years at Microsoft delivering enterprise and public-sector CRM solutions. I specialize in taking complex projects from architecture through hands-on development, integration, deployment, and production troubleshooting. I’m particularly effective when a project has moved beyond basic low-code configuration and requires deeper expertise across Power Platform, Dynamics 365, APIs, security, custom development, and enterprise integrations. Core Expertise Copilot Studio & AI • Production Copilot Studio agents • Customer-service and internal AI assistants • AI-driven automation and document processing • Dataverse and enterprise-system integration Dynamics 365 & Dataverse • Dynamics 365 Sales and Customer Service • C#/.NET plugins and Custom APIs • JavaScript and form customization • Model-driven applications • Complex business-process automation Power Platform • Power Apps, Power Automate, Power Pages & Power BI • Dataverse architecture • Environment strategy and solution design • Development-to-production ALM Integrations & Security • REST APIs and custom connectors • OpenAPI • OAuth, JWT and API-key authentication • External business-system integrations • Secure API and integration architecture Recent Experience Production Customer-Service AI Agent — 2025–2026 Hands-on developer and integration engineer for an enterprise AI solution using Copilot Studio, Dynamics 365 Customer Service, Dataverse, Power Automate, C#/.NET, React, and Bot Framework Web Chat. I developed plugins and APIs, integrated the agent with enterprise order systems, implemented JWT-based validation, maintained source-controlled components, and supported UAT and production troubleshooting. The solution supported six core service scenarios including order tracking, cancellations, returns, case creation, and live-agent escalation. Microsoft Technical Training & Architecture — 2023–2025 Designed and delivered enterprise technical training covering Power Platform, Dynamics 365, Power BI, Copilot, Dataverse, solution architecture, development, and ALM. Engagements included Power Apps/Power Automate/Dataverse training, Dynamics 365 Sales, Power BI Dashboard in a Day, PL-600 Solution Architect, and Dynamics 365 Customer Service with Copilot. My work included technical demonstrations, hands-on labs, architecture guidance, troubleshooting, and custom curriculum development. Production Dynamics 365 Automation — 2023 Designed and deployed a production solution using Dynamics 365, Dataverse, Power Automate, and Microsoft Approvals. I owned sandbox-to-production ALM, including solution packaging, environment variables, connection references, dependencies, deployment, and production troubleshooting. Microsoft Certified Trainer As an MCT, I’ve delivered technical training and enablement for organizations including PwC, Cognizant, HP, Microsoft, and NHS-related audiences. Certifications include: • PL-600: Power Platform Solution Architect Expert • PL-400: Power Platform Developer Associate • MB-230: Dynamics 365 Customer Service Functional Consultant • MCT: Microsoft Certified Trainer How I Can Help I’m a strong fit if you need someone to: • Architect or rescue a Power Platform/Dynamics 365 implementation • Build a production Copilot Studio or AI solution • Develop C# Dataverse plugins, Custom APIs, or integrations • Build sophisticated Power Automate solutions • Integrate Dynamics 365 with external systems • Improve security, environment strategy, or ALM • Troubleshoot complex production issues • Provide senior architecture guidance while remaining hands-on • Train your technical team after implementation My approach is straightforward: Architecture → Development → Integration → Security → ALM → UAT → Production Have a Power Platform, Dynamics 365, Copilot Studio, or integration challenge? Send me an invite with a brief description of your project, and let’s discuss the best approach to getting it into production.