Abdur Rafay N.

I’m a results-driven Data Analyst and former Central Performance Manager with over 3 years of experience delivering real-world data solutions for companies across the MENAP region. I specialize in designing automated dashboards, analyzing operational KPIs, and generating insights that drive customer engagement, retention, and revenue growth. Whether you're a startup, SaaS company, or e-commerce brand. I can help you turn complex data into clear business decisions. ⭐ Highlights: • Built Looker Studio dashboards that cut expiry incidents by 80% and boosted NPS by 52% • Strategized initiatives that reduced return leakage by 35% and improved GMV reliability • Led data ops across 3 countries for a major B2B e-commerce platform 📊 Tools & Skills: SQL, Excel, Tableau, Looker Studio, Redash, Power BI CX Metrics: NPS, CSAT, AHT, FCR Data Automation | Stakeholder Reporting | Customer Intelligence I'm efficient, communicative, and focused on helping you achieve your business goals through high quality data work. Let’s work together to bring your numbers to life.