Mary Angeline H.

Hi there! I am Mary Angeline, I am self-driven and hardworking individual who has over a decade of experience in providing professional, efficient, payroll processor and high-quality customer service. I am a fast learner and can work with little or no supervision. Niches: • Payroll Technician • Customer Service • Phone Support • Admin Support • Data Entry • Email Support • Technical Support • Escalation Support Experiences: - Processing payroll bi-weekly and monthly. - Collect and verify timekeeping information for all employees. - Manages and collecting invoices, worksheets, timesheets daily, weekly or monthly. - Preparing employee’s compensation weekly and monthly using payroll system. - Customer service representative for over a decade to various call centers in the Philippines. - Data Entry - Email and customer service support - Virtual Assistant - Technical Support - Compliance Officer - Service Fulfillment Officer Tasks I have handled: - Taking inbound and outbound calls. - Processing orders in CIN7 and shopify. - Updating and Editing of data in the payroll system’s Employee Masterfile and Payroll Data Entry - Management and monitoring of Employee Masterfile in payroll system - Assists in maintaining payroll system’s processing operation - Checking of payroll information and documentation before processing and uploading - Processing complaints and generating reports. - Managing emails. - Handling calendars, scheduling appointments, and doing basic research. - Creating loan estimates for new and refinance loans. - Managing CRM tools and responsible in gathering data for client’s information, data entry. - Reaching out to clients, investors and insurances until completion of all conditions. - Calling clients to complete their required documents. - Managing pipelines and processing of loan until approval. Tools I am familiar with: - Dizzydata - Lyanthe - CIN7 - Shopify - SEPA - UB Plus Online - UB Plus - OTYS - Google Docs, Google Sheets, Google Calendar - Teams, Whatsapp, Slack, MS Teams and Skype for Communications - Instagram and Facebook - Ring Central - Calltools, CRM - Zendesk and Livechat - Avaya tools - Floify - Lending pad I have the skills, knowledge and experience. Message me if you need help, and I look forward to working with you!