Ruben C.

About Me I’m an IT professional with 18+ years of experience in technical support (Level 1 & 2), system administration, networking, and cybersecurity. I specialize in helping companies keep their infrastructure secure, compliant, and efficient — while also providing hands‑on support to end users. My strength is combining strategic vision with practical troubleshooting: I can design secure architectures, but I’m also the person who solves daily IT issues quickly and effectively. I’m currently open to part‑time projects where I can deliver reliable support, manage systems, and strengthen security without interrupting my full‑time commitments. Technical Expertise - Microsoft tools: Active Directory, SCCM, Intune, Microsoft 365 administration - System administration: Windows & Linux servers, VMware, Hyper‑V - Networking: VPNs, firewalls (Fortigate, pfSense), switches, routers - Cybersecurity: Endpoint security (EDR, MFA, antivirus), system hardening, ISO 27001, SOC 2 compliance - Automation: PowerShell scripting for account management and daily IT tasks - Backup & recovery: Veeam, Acronis - ITSM tools: ServiceNow, Jira, Zendesk Project Highlights - Migrated 200+ users to Azure with zero downtime - Implemented ISO 27001, reducing audit findings by 40% - Automated Active Directory account management with PowerShell - Designed a multi‑cloud security strategy that improved resilience by 30% - Delivered daily support for international teams across Latam & Europe Languages - Fluent in English & Spanish — comfortable working with global clients. What I Deliver - End‑user support (Level 1 & 2): troubleshooting, incident resolution, user training - System administration: servers, cloud, and endpoint management - Networking & security: VPNs, firewalls, compliance frameworks - Reliable part‑time collaboration: I adapt to project needs while ensuring consistent delivery.