Rizwan S.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

1. System Administration User Management: Manage user accounts, roles, and access levels, including creating, modifying, and deactivating users as necessary. Permission and Access Control: Configure project and issue-level permissions, ensuring appropriate access to Jira data while enforcing security policies. Project Management: Set up and maintain Jira projects, workflows, issue types, fields, and screens to align with organizational needs. 2. Configuration Management Workflows and Schemes: Design and customize workflows, schemes (notification, issue type, field, screen, etc.), and templates based on project requirements. Custom Fields and Screens: Create and manage custom fields and screens to capture essential data specific to different projects and teams. Automations and Scripting: Implement automation rules using Jira automation or scripts (e.g., using Scriptrunner) to automate routine tasks and enhance Jira functionality. 3. Support and Troubleshooting User Support: Provide assistance to end-users, resolving issues related to Jira usage, permissions, and configurations. Incident Management: Troubleshoot and resolve issues in real-time, coordinating with Atlassian Support for complex problems. Training and Documentation: Educate users on best practices, prepare training materials, and maintain detailed documentation for configuration, policies, and troubleshooting steps. 4. Upgrades and Migrations Upgrade Planning and Execution: Pre-Upgrade Planning: Assess the impact of upcoming upgrades on the current environment, identify potential compatibility issues with plugins or integrations, and plan downtime if needed. Testing: Conduct thorough testing in a staging environment to ensure all plugins, customizations, and workflows work smoothly after the upgrade. Execution: Perform upgrades following Atlassian’s best practices, ensuring minimal disruption to users. Post-Upgrade Support: Monitor the system post-upgrade, resolve any arising issues, and verify all customizations are functioning as expected. Instance Migrations: Consolidation or Migration Planning: For projects involving the consolidation or migration of instances (like combining two Jira instances), perform detailed planning around user access, data mapping, and conflicts resolution. Data Migration: Use tools like Jira Site Import/Export or external migration tools for seamless data transfer, validating data integrity during the process. Conflict Resolution: Address conflicts like duplicate users, project keys, or custom fields by standardizing configurations and creating unique identifiers where necessary. 5. Performance Optimization and Monitoring System Performance: Regularly monitor Jira’s performance, including memory, CPU usage, and response times, to ensure optimal operation. Database Management: Perform database maintenance tasks, such as re-indexing and archiving old issues, to prevent performance degradation. Scalability Planning: Plan and execute strategies for scaling Jira as the organization grows, which could include setting up clustering or optimizing indexing practices. 6. Plugin and Integration Management Plugin Management: Evaluate, install, configure, and maintain plugins, ensuring compatibility with the Jira version in use. Integration with Other Tools: Configure integrations with tools like Confluence, Bitbucket, Slack, and other DevOps or ITSM tools, setting up secure connections and troubleshooting as needed. Marketplace and API: Explore and leverage Atlassian Marketplace solutions and Jira’s REST API to extend Jira's capabilities or integrate it with other systems. 7. Compliance and Governance Audit and Security Compliance: Ensure the system adheres to organizational security policies, auditing usage, permissions, and integrations. Data Management Policies: Implement data retention policies and ensure compliance with data protection regulations (e.g., GDPR).