Roselyn E.

I am a Bachelor of Arts in Broadcast Communication graduate with strong written and verbal communication skills. I have extensive experience as a Customer Service Professional, having worked in the BPO industry since 2010 and as a freelancer since 2015. Throughout my career, I have handled a wide range of customer service functions, including roles as a Customer Support Agent, Virtual Assistant, Social Media Manager, Medical Billing Specialist, and care Advisor. I am highly adaptable, hardworking, and flexible with both workload and schedule. I perform well under pressure, can work independently with minimal supervision, and consistently take initiative by being proactive in my responsibilities. Platforms and Tools: • Gorgias • Zendesk • Shopify • Zoho I am confident that my strong work ethic, attention to detail, and commitment to delivering high-quality results will allow me to be a valuable asset to any organization.