Tribhor John N.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

I help appliance repair and home-service businesses keep technicians scheduled, customers informed, and jobs moving in Workiz. From incoming calls and estimates to parts, warranty coordination, and payment follow-ups, I manage the details that keep your office running. I'm John, a Top Rated Upwork freelancer with 8+ years of experience across customer service, administration, business operations, and finance. Most recently, I managed day-to-day office operations for a Massachusetts appliance repair and handyman company, coordinating customers, technicians, job records, and back-office follow-ups. HOW I SUPPORT HOME-SERVICE BUSINESSES • Office Management & Customer Service: Handle calls, emails, scheduling requests, customer updates, complaints, and follow-ups. • Technician Dispatch & Scheduling: Assign service appointments, maintain arrival windows, coordinate reschedules and return visits, and keep the team informed of job changes. • Workiz CRM Administration: Create and update jobs, estimates, invoices, purchase orders, notes, tags, and job statuses; maintain accurate records and task queues. • Estimates, Parts & Warranty Coordination: Track approvals, deposits, parts orders, delivery updates, warranty claims, callbacks, and jobs waiting for the next step. • Billing & Collections Support: Send invoices and payment reminders, track outstanding balances, and coordinate with customers and vendors. • Workflow Improvements: Organize processes and configure automations for appointment confirmations, reminders, payment follow-ups, review requests, and job-status updates. TOOLS I WORK WITH Workiz • ServiceBench • Zoho Mail • Google Workspace • Google Sheets • Microsoft Excel I also bring a finance and bookkeeping background, including invoicing, accounts payable and receivable, reconciliations, reporting, QuickBooks Online, Xero, Deel, and Papaya Global. That helps when your office needs someone who understands both service operations and the numbers behind them. WHAT YOU CAN EXPECT Clear customer communication, accurate job documentation, attention to pending work, and proactive follow-through. I don't wait for every task to be assigned: I review the queue, identify what needs attention, and help the owner and technicians stay aligned. If you run an appliance repair, HVAC, plumbing, or other home-service company and need support with dispatching, Workiz, customer service, or office operations, send me an Upwork message. Tell me your team size, service area, and biggest scheduling or follow-up challenge, and let's see whether I'm a fit.