Fiona K.

With almost a decade of experience in the hospitality and property management industry, I specialise in Airbnb and vacation rental management, offering a full range of services. From handling inquiries and reservations to coordinating cleaning and maintenance, I ensure everything runs smoothly across various platforms, including Airbnb, Booking.com, HomeAway, VRBO, Tripadvisor, Expedia, and more. I’ve managed up to 250 properties simultaneously, handling tenant relations, managing service providers, and addressing a wide range of issues, from maintenance requests to tenant complaints. My experience encompasses property management tools such as Hostaway, Hospitable (Smartbnb), Breezeway, Guesty, IGMS, Eviivo, Smoobu, Buildium, Appfolio, WhatsApp, Slack, Asana, Google Docs, and Dropbox. I am adept at providing exceptional hospitality to both guests and tenants, ensuring a seamless experience for everyone involved. As a dedicated, flexible worker, I am always ready to work across different time zones to meet the needs of clients. Main Services: Airbnb Property Management Experience 🥇Efficient and friendly communication with guests via Airbnb, chat, or email 🥇Handling guest inquiries and instant bookings 🥇Submitting Claims and ensuring reimbursement from Airbnb resolutions 🥇Resolving issues through the Airbnb Resolution Centre 🥇Managing listing calendars and availability 🥇Maintenance Support: Coordinating technical issues and maintenance requests with your team (via text, email, or call) 🥇 Organising cleaning schedules with your housekeeping team 🥇Writing reviews for guests and responding to guest reviews 🥇Listing Management: Crafting compelling titles and selecting photos that attract potential guests, and writing persuasive property descriptions to convert inquiries into bookings 🥇Channel Management: Synchronising listings and availability across multiple platforms for a seamless experience PROPERTY MANAGEMENT Experience 🥇Application & Screening Tenants 🥇Creating leases for new tenants and Renewals 🥇 Onboarding tenants, sending move-in and move-out checklists 🥇 Basic Accounting( Invoices) 🥇Adding them into our software, Buildium, Appfolio, Rent Manager, Monday.com, Asana, etc 🥇Responding to calls and emails from applicants, tenants and owners 🥇Collecting payments and managing maintenance issues. 🥇 Basic flyers and property videos for Facebook and website posting 🥇 Updating software with payments. 🥇 Bookings and reservation management 🥇 Calendar blocking 🥇Vendor Coordination 🥇 Property Listing on Zillow 🥇 Data management for all properties 🥇 Updating Google Sheets 🥇Recruiting 🥇 Onboarding new Employees/Vendors 📪 LET'S CONNECT! MESSAGE ME AND LET'S TALK ABOUT HOW TO GROW YOUR BUSINESS ❤️