Mikel B.
Senior Helpdesk Engineer
🚀 Professional Overview ⭐ 9+ years as a Helpdesk Analyst at Teleperformance Albania ⭐ 2+ years as a Junior Systems and Network Administrator ⭐ 5+ years in Customer Support (on-site & virtual) 🌟 Key Skills and Tools 🎫 Ticketing Systems: ✔️ Service Desk, OTRS, Zendesk, Landesk, Qualtrics 🖥️ Remote Tools: ✔️ IntelliAdmin, TeamViewer, Quick Support, Windows Admin Tools 🔒 VPN & IT Support: ✔️ Cisco AnyConnect, Troubleshooting Hardware, Software, Networks, and Peripherals ⚙️ Platforms & Technologies: ✔️ Active Directory, JAMF Pro, Citrix Workspace, Azure, Office 365, Adobe Photoshop 🎨 Other Skills: ✔️ Graphic Design, Video/Audio Editing, Social Media Management, Data Entry 💻 Technical Expertise Platforms: Windows, Android 🌟 Expert: Windows OS, Microsoft Office 🔧 Intermediate: DHCP, Directory Access 🤝 Soft Skills ⭐ Proactive ⭐ Strong communication ⭐ Highly organized ⭐ Multitasking expert ✅ Service Guarantee 🚀 Specialized in helpdesk setups with unlimited post-project support to ensure comfort and usability.
Earnings and projects
Last 6 months ÷ 6