Moataz L.

"I'm only driven to deliver the best-quality, Hire me if you are looking for the same" My name's Moataz, and here are my qualifications/experiences. - 12+ Years working on VOIP solutions (Avaya in particular) in two countries (Egypt & Saudi Arabia) at big system integrators. - I have done a lot of projects at different segments/sectors with different sizes (SMB & Enterprise, and Megaprojects), starting from legacy systems to the latest technologies. - working on all application types of unified communications and customer experience applications. - Pre-sales experience, and consultancy Expertise: - IP Office, VmPro, Onex Portal, IPOCCS, ACR - Avaya Aura Core Components (SMGR, SM, CM, US, H.245 gateways) - Equinox TE & AAWG - Equinox OTT (MGMT, MEDIA, H.323, Equinox Edge, and Equinox Recording) - Aura Presence with Multimedia Messaging enabled (PMM) - AADS (standalone & clustered) - SBCE standalone and HA for remote worker and sip trunking. - Call Center Elite, AACC, EMC, - Experience Portal, WFO, and CMS - Avaya soft clients (Equinox Client, Equinox Attd, OneX Comm, OneX Agent, OneX attd). - Multiple Avaya portfolios such as (IPT, Hospitality Solutions, and Call Centers) - Different types of Avaya PBX and media gateways (SI, MCC, G450/G430, and G650). - Integration between Avaya and other systems (Astrix, LYNC & CISCO...). - Custom reports for CMS Designer. - Cisco CUCM, Unity. - Grandsteam - FreePBX, Neogeo Router Services: 1- Troubleshooting any raised issue. 2- Preventive/proactive maintenance with a weekly report. 3- New implementation/commissioning. 4- Operation over the clock (already have a team for continuous operation & monitoring) 5- Consultancy sessions regarding design requests, quotations, licenses, and sizing. 6- Training sessions