Gay-Ann B.

I bring 8 years of experience in customer service and virtual assistance, with a background in call centers, e-commerce, and real estate environments. My career spans over six years in after-sales support for a London-based PPE and medical supplies company, where I handled both pre- and post-shipping inquiries to ensure a smooth and satisfying customer experience. I also spent over a year and a half supporting leasing operations with Virtually Incredible, where I handled inbound and outbound calls, pre-qualified rental leads, scheduled appointments, and provided lockbox code support for property viewings through phone, email, and chat support. Additionally, I was a Customer Service Representative and later promoted to Subject Matter Expert for one of the largest U.S. online shopping platforms. I was responsible for resolving product inquiries, handling returns and exchanges, managing escalated issues, and processing refunds and replacements—all while maintaining high performance metrics and supporting team members. Throughout my career, I’ve developed a strong understanding of the importance of customer satisfaction in building long-term client loyalty. I take pride in exceeding expectations, resolving concerns efficiently, and providing dependable service. I am proactive, detail-oriented, and thrive in fast-paced, dynamic environments. I also work well under pressure and with minimal supervision, always eager to take on new challenges and learn continuously.