Wilson H.

When orders get stuck, supplier ETAs slip, or inventory does not match the system, I find the cause, coordinate the solution, and build clearer workflows to prevent the same problem from happening again. I am a bilingual English/Spanish Supply Chain and E-commerce Operations professional with 10+ years of experience supporting US businesses across purchasing, inventory, fulfillment, international logistics, customer communication, and process improvement. I also design and test AI-assisted workflows, operational integrations, and reporting systems that reduce repetitive administrative work and improve visibility. I can support your business with: ✓ Shopify and Veeqo product, order, inventory, and fulfillment operations ✓ Purchase orders, supplier follow-up, ETAs, and issue resolution ✓ Inventory reconciliation, forecasting, and replenishment ✓ 3PL, warehouse, carrier, and freight-forwarder coordination ✓ FedEx, UPS, DHL, USPS, and international shipment tracking ✓ Commercial invoices, BOLs, packing lists, HS-code research, and DAP coordination ✓ AI-assisted workflow design and connector testing ✓ API and GraphQL troubleshooting for operational integrations ✓ Dashboards, SOPs, trackers, and calendar-based workflows ✓ Bilingual customer, supplier, and distributor communication In my recent e-commerce work, I support Shopify and Veeqo operations, draft orders, product content, purchase-order visibility, international shipping, and customer communication. I configured and tested carrier-tracking workflows across FedEx, UPS, and USPS, evaluated DHL API requirements, and designed pickup-calendar and operational-dashboard workflows with exception handling and duplicate prevention. At Triquetra Health, I coordinated purchasing, production, inventory, suppliers, packaging, and shipment documentation. I also helped implement Cin7 and developed inventory controls that contributed to a 20% reduction in inventory discrepancies. At Western Express, I coordinated domestic and Mexico–US freight, reviewed shipping documents and invoices, communicated with factories and carriers, and investigated shipment exceptions. Tools: Shopify, Veeqo, Cin7, ShipStation, AfterShip, FedEx, UPS, DHL, USPS, ClickUp, Monday, Excel, Google Sheets, Zapier, Google Workspace, ChatGPT, Claude, Gemini, Retell AI, and API and GraphQL troubleshooting. If you need someone who can bring structure, visibility, practical automation, and consistent follow-through to your operations, send me a message.