Uzoamaka N.

With a PhD in Economics, I specialize in data analysis using STATA, Economic Research and Writing. My skills include: * Econometric Modelling and Analysis using Panel and Cross sectional data * Data Management which includes data collection, preparation, visualization and Analysis * Hypothesis formulation and testing Also, I have three years years experience working in a customer service role, resolving customer issues and queries via email, phone and live chat. I ensure that all customer questions are answered promptly and issues are escalated and followed up on. The following are the tools I am proficient in with regards to customer service: *Freshdesk *Zendesk *Amazon Seller Central, Ebay, Etsy *Trello *Shopify *Help Scout Lastly, given my educational background and experience in customer service, I have developed my proofreading and editing skills. I have worked on several editing and proofreading projects, and these are done with the utmost attention to detail, and completed in record time. I give 100% to every project and I look forward to working with you. Cheers!