Natalia G.

Top Rated Plus - Sr Delivery, Product and Operations Manager

I am a dedicated leader and senior manager (upwork top rated plus), proficient in Spanish, English and French, with 12+ years of experience consistently translating vision into successful reality, always aligned with organizational objectives, while driving transformative outcomes. I have large experience leading globally distributed teams, and managing projects, delivery, product, operations and departments in various sectors including SaaS, advertising, payroll, fintech, software development, retail, e-commerce, engineering, education and social impact. With large experience managing complex projects using both waterfall and agile frameworks, building and managing project plans, product roadmaps, implementing risk management plans, managing the software development life cycle, elevating customer experience, enhancing systems functionalities, implementing software, driving organizational change, developing high performing teams and optimizing processes and operations though workflow optimization, automation, and the implementation of standards and KPIs. Proven track record of achieving 60% reduction in cycle time, 30% revenue growth, and successfully turning around at-risk client accounts and underperforming departments. Large expertise implementing Wrike and Clickup, training teams on the systems, and building automations in Zapier and Workato