Johnathan G.

About Me: An experienced Project and Program Manager with a background in Analytics, Process Improvement, DevOps, System Administration, and Application Engineering. Proven competence in managing multiple projects to completion and utilizing multiple management methodologies to deliver polished products. An expert in Information technology, is professional, and incredibly skilled in IT Strategy, IT Architecture, Project/Program Management, and General IT Support. 10+ Years of Technical experience. Technical and Operational Skills • Active Directory, Exchange, O365, Lync, SharePoint, SSCM, and Windows Server Administration • Advanced Microsoft Office (Excel, Word, PowerPoint, Project, Visio, OneNote, ETC..) • BMC Footprints, Remedy, Team Services, and Jira Ticketing Systems • Quality Assurance (Software and Product Testing) • AWS Administration • Pipeline and Resource Management • Stakeholder and Client Management • Technical Recruitment and Contractor/Bench Management • SAP, ERP, CRM Utilization • Information Security Concepts • Data Analysis • Computer/IP Networking • Hands-on experience Patching Desktops/Laptops/Servers • Strong TCP/IP skills, including Troubleshooting. • Customer, IT, and Production Support Specialist • Forms, workflows, and Service Catalog Design • Program Management and Support • ITSM and ITIL implementation • Problem Management and Resolution • DevOps Implementation and Management • Agile Methodologies, SCRUM, and Waterfall Project Management • Certified SCRUM Master and Product Owner • Software Development Life Cycle (All Phases) • Interdisciplinary Team Management, Risk Management & Incident Response • Product Backlog Development and Optimization • Product Development, Product Design, Product Management, and Marketing • Vendor Management • Project Planning