Kevin M.

👋 Looking for someone you can truly rely on to keep your operations organized and your customers happy? That’s exactly what I do. 🌎 I’m a bilingual (English/Spanish) support and operations specialist with over 8 years of experience working with international companies. I’ve helped businesses run smoother, improve their internal processes, and provide the kind of customer service that actually makes people want to stay. 🚀 I don’t see myself as “just another agent.” I get involved, I look for ways to improve workflows, and I take ownership of the work as if it were my own business. 💼 Here’s a bit about what I bring to the table: 🎧 Customer Support That Builds Trust I’ve handled phone, chat, and email support for brands like Apple/iTunes, Sprint/T-Mobile, Redbubble, Purchasing Power, and It Works!, always focused on solving problems and creating a great experience for the customer. 📊 Administrative & Billing Support You Can Count On I worked as an Administrative Assistant for Access Digital Media, managing invoicing, collections, and marketing billing through QuickBooks 👥 Leadership & Team Management I’ve led the Spanish support division at Med Advantage Advisors (Healthcare) and worked in iTunes Fraud Escalations. 🛠️ Tools I Use Daily Zendesk, Freshdesk, Intercom, Google Workspace, and QuickBooks are all part of my everyday workflow. ✅ Whether you need someone to take care of your inbox, manage billing, improve your support operation, or lead a team, I’m ready to jump in and make a real impact from day one. 🤝 If you’re looking for someone dependable, proactive, and easy to work with, I’d love to connect and see how I can support your business.