Laura M.

Hi, my name is Laura. I have over 11 years of experience in customer service, technical support, e-commerce operations, and administrative support, working with international clients and remote teams. My experience includes customer support via email and chat, order management, refunds, issue resolution, Shopify administration, product listings and updates, shipping coordination, customer reviews management, online reputation management, invoicing, catering support, and general business operations. I enjoy helping customers, solving problems, improving processes, and keeping daily operations organized and efficient. My goal is not only to respond to customer inquiries but also to help keep everything running smoothly and create a positive experience for customers. I am detail oriented, reliable, proactive, and comfortable working independently after training. Tools & Platforms: * Shopify, BigCommerce, AliExpress * Owner. com, EZCater, Toast Rewards, Invoice2go * Zendesk, Freshdesk, HubSpot, Hiver, Oracle Chat * Klaviyo, ActiveCampaign, Streak CRM, GMass * Judge.me, Trustpilot * Slack, Trello, Monday. com, WhatsApp * DHL, FedEx, UPS, USPS * Google Sheets, Google Docs, Google Drive, Excel * Privy, Postman I am looking for a long-term remote opportunity where I can contribute through excellent customer service, strong organization, and dependable operational support.