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Markenzy Churchill A.
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Markenzy Churchill A.

Customer Support | Technical Support Specialist

✔ Customer Support Specialist and Technical Support Specialist with more than 13 years of experience helping customers resolve product, service, account, and technical issues. ✔ Fluent in English, Spanish, and French, and I can communicate effectively via email, chat, and phone. ✔ Everyday Tools: Zendesk, Salesforce, CRM, Ticketing systems, etc. ❤️ Passionate about delivering top-notch service through email, chat, and phone while maintaining accurate documentation ⏰ Known for timely and efficient resolution of client issues thanks to his troubleshooting skills 📈 Proven record of improving customer satisfaction rates 🤝 Built successful long-term relationships with clients (3 years or more) 🏁 Reliable and dedicated in Technical Support, always going the extra mile for project success Seeking a Trusted Partner for Customer Support? Regarding customer support, choosing a provider that acts as a true partner is vital. As a committed partner, I am dedicated to helping my clients succeed by delivering exceptional service and continuous improvement. I work closely with clients to understand their needs and develop custom support solutions that drive their business forward. ⭐⭐⭐⭐⭐ Feedback to @Churchill Antenor – Churchill has been with our team for a couple of years. He is a valued member of our group. Churchill is always willing to go the extra mile for our team, which is greatly appreciated. As well, our customers have some nice things to say about their interactions with Churchill over the month of January. Keep up the great work! “Good understanding of my needs. Very professional and cordial, I could tell he actually looked into my concern. He listened, tried to help, and was very good to talk with. " - "He was really helpful, very polite, and interested in my issue. He fixed my problem”

🇩🇴Santiago de los Caballeros, Dominican Republic$20/hr100% JSS4.83 (16)Since Dec 2015

Earnings and projects

MRR (estimate)
≈$5.4k

An estimate from an earlier read

World#4,597 / 412k
🇩🇴Country#6 / 1,225
Revenue, last 30 days
$4.9k

Last 6 months: $33k

World#5,423 / 412k
🇩🇴Country#7 / 1,225
Total earnings
$285k

Billed in all: $296k

World#8,471 / 412k
🇩🇴Country#13 / 1,225
Per project
$19k

$16k in the last 6 months

World#6,444 / 412k
🇩🇴Country#23 / 1,225
Projects, last 6 months
2
0% fixed100% hourly
World#88,918 / 412k
🇩🇴Country#188 / 1,225
Projects in all
15

Across 25 contracts

8% fixed92% hourly
World#161,377 / 412k
🇩🇴Country#188 / 1,225

Earnings, last 30 days

$296k+$4.9k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$290.0k$292.5k$295.0k$297.5kOct 8Oct 23Nov 7

Dotted: longer than usual between two readings.

Skill rankings: #1 in 2 skills of 16

Rarest: top 0.19% in English, of 17,148. Ranked by MRR among everyone on Upwork with the skill.

  1. 1Answered Ticket446 freelancers · 🇩🇴 #1Top 0.22%
  2. 1Following Procedures250 freelancers · 🇩🇴 #1Top 0.40%
  3. #6Communication Etiquette1,807 freelancers · 🇩🇴 #1Top 0.33%
  4. #8Order Processing2,648 freelancers · 🇩🇴 #1Top 0.30%
  5. #9Ticketing System1,296 freelancers · 🇩🇴 #1Top 0.69%
  6. #10French2,610 freelancers · 🇩🇴 #1Top 0.38%
  7. #29Zendesk5,908 freelancers · 🇩🇴 #1Top 0.49%
  8. #30Online Chat Support11,527 freelancers · 🇩🇴 #1Top 0.26%