Margie Dominique M.

Efficient. Proactive. Detail-Oriented. With over a decade of experience in the virtual assistance space, I specialize in streamlining operations for high-volume service industries. Since 2013, I have transitioned from general support to high-level operations, currently serving as a core team member for an international cleaning platform, Cleanster, for the past four years. I bridge the gap between property owners and service providers, ensuring that logistics remain seamless and guest satisfaction stays high. Whether it is managing a complex onboarding funnel or resolving a last-minute scheduling conflict, I focus on keeping operations running like clockwork. Core Expertise ● Operations & Logistics: Managing cleaner onboarding, monitoring real-time job progress, and coordinating large-scale scheduling. ● Conflict Resolution: Proactively solving daily operational hurdles, such as sudden cancellations or rescheduling, to prevent service gaps. ● Stakeholder Communication: Serving as the primary point of contact for property owners and cleaners to ensure clear, professional alignment. ● Short-Term Rental Management: Expert-level support for Airbnb and booking platforms, including guest communication and listing management. ● Team Collaboration: Coordinating with global teams via Slack to maintain operational effectiveness and constant workflow improvement. Technical Toolkit I am proficient in a wide range of industry-standard tools for communication, project management, and CRM: • Communication/Support: - Zendesk, - Kustomer - HelpScout - OpenPhone - Dialpad - Grasshopper. • Property & Scheduling: - Hospitable - iGMS - Turno (formerly TurnoverBnB) - Google Calendar. • Project & Data:- - Notion - Airtable - Asana - Slack - Close. • Finance & Admin: - FreshBooks - Invoicing - Bookkeeping - Data Entry. Why Hire Me? I don’t just "handle tasks" I manage systems. My background in the fast-paced cleaning and STR industry means I am accustomed to high-pressure environments where accuracy and speed are non-negotiable. If you are looking for a reliable partner to take the operational weight off your shoulders so you can focus on scaling, let’s connect.