Shresth Nidhi K.

Experienced VA | Operations| Administrative Support | Customer Service

I’m a results-driven professional with 8+ years of experience helping businesses grow through efficient HR operations, virtual assistance, project management, and customer support. Key Expertise: HR Operations: Onboarding/offboarding, payroll coordination, drafting SOWs & RFP Process Optimization: Identifying inefficiencies and building smarter workflows Document & File Management: Organizing and maintaining easy-to-navigate systems E-commerce & Product Listing: Managing and optimizing listings Virtual Assistance: Calendar/email management, travel booking, meeting coordination Customer Support: Handling support tickets via chat/email (non-voice), providing empathetic and prompt responses Data Entry: Fast, accurate, and detail-focused Project Management: Experienced with Asana, Monday(.)com Tools I Use: Advance Excel (Creating reports, dashboards, pivot tables, and insightful visualizations.), Google Workspace, Microsoft Office, Asana, Canva, Slack, Airtable, Front App, Zendesk, Gorgias, Hubspot, Zoho