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Emma L.

Emma L.

Customer support manager & Consultant for system integration

Well-organized, creative problem solver with 15 years of experience in customer service and being a small business owner. I love and thrive working in an international setting with diverse cultures and nationalities. I have a keen interest in service design and providing excellent support. Key skills leading to success: being a good listener, curious, analytical, flexible, and able to find creative solutions to all kinds of problems. Hard-working, always striving for perfection and the best results possible. My motto in life is that you never stop learning. I look forward to working with you.

🇩🇪Berlin, Germany$30/hr90% JSS5.00 (9)Since Dec 2015

Earnings and projects

MRR
$88

Last 6 months ÷ 6

World#138,032 / 412k
🇩🇪Country#1,074 / 3,842
Revenue, last 30 days
$110

Last 6 months: $531

World#90,636 / 412k
🇩🇪Country#604 / 3,842
Total earnings
$302k

Billed in all: $305k

World#7,614 / 412k
🇩🇪Country#47 / 3,842
Per project
$34k
World#2,277 / 412k
🇩🇪Country#13 / 3,842
Projects, last 6 months
0
World#209,857 / 412k
🇩🇪Country#1,761 / 3,842
Projects in all
9

Across 13 contracts

15% fixed85% hourly
World#212,271 / 412k
🇩🇪Country#1,898 / 3,842

Earnings, last 30 days

$305k+$110 earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$304.8k$304.9k$305.0kOct 9Oct 24Nov 8

Skill rankings: Top 30% in Translation

Ranked by MRR among everyone on Upwork with the skill.

  1. #4Helpshift10 freelancers · 🇩🇪 #1Top 40%
  2. #335Project Planning903 freelancers · 🇩🇪 #5Top 37%
  3. #389Cross Functional Team Leadership1,042 freelancers · 🇩🇪 #6Top 37%
  4. #1,169Team Management3,136 freelancers · 🇩🇪 #9Top 37%
  5. #1,806Quality Assurance4,093 freelancers · 🇩🇪 #20Top 44%
  6. #1,917Management Skills6,116 freelancers · 🇩🇪 #11Top 31%
  7. #2,693Zendesk5,908 freelancers · 🇩🇪 #3Top 46%
  8. #2,721Scheduling6,335 freelancers · 🇩🇪 #2Top 43%