Angelyn T.

Virtual Assistant | Customer & Technical Support | Admin Specialist

Reliable Virtual Assistant and Customer Support Specialist with 8+ years of experience supporting businesses across the US, Australia, and international markets. Skilled in customer service, technical support, administrative assistance, appointment scheduling, social media management, and remote business operations. I help businesses improve customer experience by managing inquiries, resolving concerns, organizing schedules, maintaining records, and providing efficient day-to-day support. Experienced in handling phone, chat, and email support while using industry tools such as CRM platforms, e-commerce systems, project management software, and remote work applications. With a strong background in call center operations and freelance remote support, I bring professionalism, adaptability, and attention to detail to every project. SERVICES I PROVIDE ✅ Customer Service & Technical Support Handle customer inquiries through phone, chat, and email Resolve account concerns and basic technical issues Provide product and service assistance Maintain customer satisfaction and quality standards ✅ Virtual Assistance & Administrative Support Email and calendar management Appointment booking and scheduling Data entry and documentation Customer follow-ups and coordination File and cloud management ✅ Social Media & Business Support Manage Facebook Messenger and customer inquiries Support social media communication Assist with business account administration Respond professionally to customers and leads ✅ Appointment Setting & Scheduling Contact customers and schedule appointments Confirm bookings and coordinate service requests Manage calendars and customer information ✅ E-commerce & Online Business Support Shopify and Gorgias support Order assistance and customer communication CRM updates and ticket management TOOLS & SOFTWARE EXPERIENCE Customer Support & CRM: Zendesk, Salesforce, Netsuite, Citrix, Gorgias Productivity Tools: Microsoft 365, Google Workspace Project Management: Trello, Asana, Pipedrive, Launch27 Remote Work Tools: VoIP Systems, Hubstaff, TimeStamp, UpworkTracker Design Tools: Canva, Photoshop Cloud Storage: Google Drive, Dropbox, OneDrive