Yordy M.

I'm a Client Success and WordPress professional with a QA-first approach, backed by real experience on both the client-facing and technical side of the business. I don't just build and move on. I test, verify, and stay the point of contact clients can rely on before, during, and after delivery. Client Success: I spent nearly two years as a Salesforce CRM Consultant in the private equity market at InvestorFlow, managing over 20 active clients simultaneously. My responsibilities included CRM reporting, user management, troubleshooting, and configuration of InvestorFlow's custom Salesforce application. I was the primary point of contact for client issues, onboarding, and ongoing platform support, keeping clients informed and resolving problems. I hold two active Salesforce certifications: Agentforce Specialist and Platform Foundations. WordPress Development: WordPress and Elementor development, layout design and responsive fixes, plugin and theme management, third-party script installation, front-end updates and ongoing maintenance, working primarily with PHP, JavaScript, HTML and CSS. Customer Support: I've managed daily client communication and ticket resolution in Zoho CRM for US-based dealership clients, handling requests from first contact through resolution and contributing to improved CSAT scores for the support team. If you need someone who responds fast, communicates clearly, and follows through until a ticket is actually closed, that's what I bring. Creative & Visual Work: I use Canva professionally for graphic design, marketing visuals, and content production. I redesigned vehicle listing banners for a US dealership client to highlight the most relevant features, which had a measurable impact on turning website visitors into leads. If your project needs both development and visual production, I can handle both. AI tools I work with: I regularly use AI tools like Claude, Gemini, and ChatGPT to assist with drafting ideas, creating technical support solutions, coding, and troubleshooting. What makes me different: Most WordPress freelancers fix what you report. I catch what you didn't notice yet, and I bring a client-facing, CRM trained mindset to how I communicate along the way. That combination, technical execution paired with real account management experience, means I don't just complete the work; I keep you informed the whole time. I've worked on live commercial platforms including Hacienda Nissan, Karl Klement Ford, and Friendly Ford Las Vegas, handling everything from full-page rebuilds to performance fixes and script integrations.