Md A.
E-Commerce Manager | Customer Service & Executive Virtual Assistant
Struggling to keep up with daily store management while trying to grow your business? I help e-commerce owners increase sales and reduce operational headaches by handling everything from product uploads to customer support, so they can focus on what matters most. Over the last decade, I’ve worked with over 50 e-commerce brands, ranging from startups to 8-figure enterprises, across dozens of industries. Some of these include fashion, beauty, manufacturing, supplements, electronics, and many more. Some of the recent businesses I have worked with are rawcreation.com, enchantihome.com, and bedquarter.ae. Furthermore, I have my own e-commerce store for my Cricket Equipment business named "A3 Sports" based in Malaysia. We are supplying high-quality cricket equipment throughout Malaysia and working to expand the business in all the Southeast Asian countries. Currently, we are generating yearly revenue over USD 125K solely from the Malaysian market and projecting to surpass USD 650K by the end of 2026, including the overseas market. I know how overwhelming it can be to juggle product listings, customer inquiries, order processing, and inventory management while trying to scale your business. That's why I specialize in becoming your reliable right hand. My approach is simple: I learn your business inside and out, then handle the day-to-day operations with the same care you would. Whether it's optimizing product titles for better visibility, managing customer support to maintain 5-star ratings, or ensuring orders flow smoothly from purchase to delivery, I've got you covered. I've helped e-commerce stores streamline their operations across platforms like Shopify, WooCommerce, Amazon, and eBay. From processing hundreds of orders weekly to managing customer inquiries that turn complaints into repeat customers, I handle it all with precision and speed. Clients say I'm incredibly reliable, proactive with updates, and always deliver ahead of deadlines. I believe in making your business run smoother, not adding more complexity to your day. I have over a decade of experience of working with over 50 e-commerce brands, ranging from startups to 8-figure enterprises, across dozens of industries. Some of these include fashion, beauty, manufacturing, supplements, electronics, and many more. If you're ready to have someone you can trust completely with your store operations, without missing deadlines or dropping the ball on customer service, let's chat. I'd love to learn more about your business and show you how I can help it thrive.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $7.3k
Billed in all: $41,347$41k
$1.8k in the last 6 months
Across 100 contracts
Earnings, last 30 days
Skill rankings: Top 7% in Ecommerce Product Upload
Ranked by MRR among everyone on Upwork with the skill.
- Lazada15 freelancers · 🇲🇾 #1Top 13%🇲🇾#1 of 2
- #48Manage Ecommerce Site349 freelancers · 🇲🇾 #1Top 14%🇲🇾#1 of 3
- #65Ecommerce Product Upload925 freelancers · 🇲🇾 #1Top 7%🇲🇾#1 of 3
- #258Ecommerce Support1,624 freelancers · 🇲🇾 #1Top 16%🇲🇾#1 of 7
- #288Customer Care2,153 freelancers · 🇲🇾 #1Top 13%🇲🇾#1 of 7
- #441Order Processing2,648 freelancers · 🇲🇾 #1Top 17%🇲🇾#1 of 6
- #479Product Listings5,309 freelancers · 🇲🇾 #1Top 9%🇲🇾#1 of 7
- #525Email Management4,968 freelancers · 🇲🇾 #1Top 11%🇲🇾#1 of 9