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Mary Grace R.
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Mary Grace R.

11+ Years Customer Support | Customer Service PRO

𝐈𝐧 𝐧𝐞𝐞𝐝 𝐨𝐟 𝐚 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐩𝐫𝐨 𝐰𝐡𝐨 𝐜𝐚𝐧 𝐡𝐢𝐭 𝐭𝐡𝐞 𝐠𝐫𝐨𝐮𝐧𝐝 𝐫𝐮𝐧𝐧𝐢𝐧𝐠? 🤵‍♀️ Upwork Skill Certified in Customer Service 🥇 Top Rated Plus Freelancer | 100% Job Success Score 🏆 Shopify Expert 💻 An independent and tech-savvy go-getter who can work with minimal supervision 🔥 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙚𝙧𝙫𝙞𝙘𝙚 𝙎𝙪𝙥𝙥𝙤𝙧𝙩 𝙋𝙧𝙤 ✨ Reliable and responsive freelance customer service support at your fingertips! I bring a personalized touch to your customer interactions. ✨From prompt issue resolution to friendly assistance, I prioritize customer satisfaction. Let me handle the communication, so you can focus on what you do best. ✨Elevate your customer experience with dedicated support tailored to your business needs. 🔥 Customer Service and Technical Support PRO who eat the following tools for breakfast: ✦ Shopify ✦ Zendesk ✦ Klaviyo ✦ Gmail ✦ Slack ✦ Google Sheets ✦ Google Docs ✦ Discord ✦ ChatGPT ✦ LiveChat ✦ JIRA ✦ HelpDesk 🔥 I can also wear different hats and have successfully taken other roles such as: ✦ Online Researcher ✦ Process Documentation Expert ✦ Data Entry Guru 🔥 I am organized, responsive, reliable, and easy to work with. Sounds like a good fit for your business? ✉️ Drop a message or invite me so we can schedule a discovery chat! 📞 Talk soon, Grace ;)

🇵🇭Pasig, Philippines$15/hr100% JSS4.93 (58)Since Dec 2015

Earnings and projects

MRR
$2.2k

Last 6 months ÷ 6

World#19,339 / 412k
🇵🇭Country#1,911 / 56.3k
Revenue, last 30 days
$2.2k

Last 6 months: $13k

World#18,910 / 412k
🇵🇭Country#2,077 / 56.3k
Total earnings
$223k

Billed in all: $229k

World#12,869 / 412k
🇵🇭Country#943 / 56.3k
Per project
$3.7k

$6.7k in the last 6 months

World#46,756 / 412k
🇵🇭Country#10,656 / 56.3k
Projects, last 6 months
2
0% fixed100% hourly
World#88,918 / 412k
🇵🇭Country#8,168 / 56.3k
Projects in all
61

Across 67 contracts

58% fixed42% hourly
World#49,857 / 412k
🇵🇭Country#3,309 / 56.3k

Earnings, last 30 days

$229k+$2.2k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$226k$228k$230kOct 8Oct 23Nov 7

Skill rankings: Top 3% in Data Entry

Ranked by MRR among everyone on Upwork with the skill.

  1. #17Live Chat Software438 freelancers · 🇵🇭 #7Top 4%
  2. #29Order Entry618 freelancers · 🇵🇭 #18Top 5%
  3. #82Ecommerce Support1,624 freelancers · 🇵🇭 #46Top 5%
  4. #82Helpdesk1,033 freelancers · 🇵🇭 #44Top 8%
  5. #91Dropshipping2,698 freelancers · 🇵🇭 #49Top 3%
  6. #108Communication Etiquette1,807 freelancers · 🇵🇭 #49Top 6%
  7. #366Zendesk5,908 freelancers · 🇵🇭 #171Top 6%
  8. #539Ecommerce8,441 freelancers · 🇵🇭 #94Top 6%