wahid s.

Hardworking ,reliable , dedicated and professional freelancer with a desire to reach the Top. My unmatched passion to deliver for over 9 years has landed me a TOP RATED PLUS badge on Upwork with a 100% client satisfaction rate. Expert in Software and websites like Airbnb Homeaway/VRBO Booking.com/Extranet Expedia/Expedia Central Stripe Payments Quickbooks Hostaway Slack Guesty Airgms Podio Excel and Microsoft Office. I have worked for major businesses in Sweden (Guestly.se) and Canada (Hostedpropertymanagement.com). Also worked with LuxeHubs - (Seattle,USA) Airhosted - (Zurich, Switzerland). Managed over 1000 listings over the course of 4 years and I managed all inquires/Guest communication from potential guests and write reviews after they end their stay with us. I can also update weekly pricing and optimize listings. A co-host on Airbnb and a main host myself handling a few regional properties and maximizing benefits for the last 3 years. Vacation Rental/Airbnb Support Tasks - Partner Client Phone handling - Creating invoices on Quickbooks and Payments on Stripe - Backend Website Management - Answering Vacation Rental Inquiries from guests - Co ordinating with the cleaners - Daily Extension Up Sells for guests who are staying - Day before Arrival and Pre- Check out messages - Creating Templates on different platforms for pre-recorded response for generic inquiries - Coral Guestbook Management - Detailed Information about the Airgms software and full handling - Marketing on social media REAL ESTATE EXPERIENCE - Detailed Information guidance to the Clients about the appointment. - Researching on properties on various websites such as Zillow, Redfin and praparing offers if needed - Make offers to Sellers, Buyers over the phone - Setting Appointments to see the property - Post ads on craigslist.com,following up on them and marketing on social media - Customer service - Phone/Email/Social Media - Data Entry, Running COMPS and Calculating ARV -Experienced with Postcard, Yellow letter Leads - Partner Client Phone handling - Email Handling and Response - Creating Invoices on Quickbooks - Full knowledge of Podio and Excel - Data entry Tasks and Documentation writing - Follow up with the Clients whenever needed - Ability to work under Pressure and under minimal supervision My 8 years journey includes handling the following Support jobs Help Desk/Ticket Support Live Chat Support Email Support Inbound Phone Support Outbound Phone Support With over 5 long term clients and still going strong. I am learning everything from best in the business and would love to share my knowledge base and build an empire for the next business i might work for. With a Bachelors Degree in Computer Science field, i have 7 years of experience in Customer Service assisting U.S. and Indian customers. I was trained at a large Call Center in Mumbai(INDIA)and served as a Tech Support agent and a customer service representative for Dell Technical Support (USA). I have worked for clients from different countries and still going with a positive job success ratio . I also have a wealth of experience using Microsoft Word, Microsoft Excel and, my new favorite, Google drive to build weekly and monthly fiscal reports, head and manage projects with a team Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. -I can resolve customer complaints via email, chat, or social media. -Greet customers warmly -Sell products and services. -Utilize computer technology to handle high customer complaint volumes. -Work with customer service manager to ensure proper customer service is being delivered. My no. 1 goal is to ensure Customer as well as Client Satisfaction. In the past I have worked with Dell technical support Where my main role was to solve software issues of the customer as well as handle sales and i was awarded for the same . I am a full-time freelancer and can work Australian, U.K. or U.S. business hours. Currently working part time for one of the most successful companies in the US - Mitratech Holdings A special certificate from Mitratech on excellent service and support and a recognition in the Mitratech Talent Cloud which is also visible on my profile I have worked for Mitratech's most used e-billing products worldwide. Products include Collaborati, Corridor and TeamConnect. Products used by biggest client companies in the world like Google, Airbus, Ford, Apple and many more. An important part of the e-billing team where i help our clients resolve e-billing issues with LEDES files and processing it further.