Md Pavel B.

I am interested in a position that can utilize my knowledge and experience but will also continue to challenge me to keep learning and growing professionally. ✅ Earn “Top-Rated Plus” status by building an impressive reputation on Upwork ✅ Earn “Upwork Skill Certification - Customer Service” ✅ Upwork Team Builder & Hiring Headquarters Member ✅ Private Talent Cloud - Independent Contractors As a highly experienced Senior Billing & Collections specialist, Credit Card Fraud and Dispute Management, and Customer Support specialist, I bring a wealth of knowledge and expertise to the table. With 13 years of experience in the industry, I have developed a deep understanding of billing and collections processes, credit card fraud prevention, and dispute resolution. My exceptional skills in customer support enable me to deliver outstanding service to clients, ensuring their satisfaction and building strong relationships. I have a proven track record of successfully managing complex billing systems, collecting payments in a timely manner, and resolving disputes efficiently. In addition, I possess excellent communication and problem-solving skills, which enable me to handle challenging situations with ease. I am committed to meeting deadlines, exceeding expectations, and delivering exceptional results. If you're looking for a reliable and dedicated Senior Billing & Collections specialist, Credit Card Fraud and Dispute Management, and Customer Support specialist, look no further. Let's work together to take your business to the next level. ✅ System Knowledges: NetSuite Billing, Salesforce CRM, Microsoft Excel, Google Sheet, SAP, Zendesk, Jira Service Desk, Zuora, Intercom, Securely, Recurly, Webgreeter, Livezilla, Livechat, Zoho Desk, Microsoft Team, Desk.Com, Freshdesk. Zoom and Slack. ✅ Here are a few reasons why you should consider me: 1. Ability to work independently as-well-as a willingness to be a team player & always looking for ways to improve. 2. Stay calmed until the customer confirms that, “yes, I’m all set!” 3. Willingly shows the customer – i) that I care about getting it right. Ii) that I willing to ​keep going to get it right. Iii) that the customer is the one who determines what “right” is. 4. Stay calmed until the customer confirms that, “yes, I’m all set!” 5. Don’t take anything personally, identifying customer needs and pain points. 6. The ability to work independently as well as a willingness to be a "team player" and always looking for ways to improve. 7. Multitasking and time-management skills, with the ability to prioritize tasks. 8. I strongly believe "Satisfied Customer in the Best Source to get more business". Sound Interesting? Let’s chat.