Ezra Joe L.

Hi, I’m Ezra. I help businesses with customer service, appointment setting, CRM follow-up, data entry, AI testing, and VoIP/PBX support. My background includes automotive BDC, customer service, data entry, and technical support work. What I Can Help With Customer Service - Chat, email, SMS, and phone support - Customer follow-ups - Handling inquiries and concerns - Keeping response times fast and professional Appointment Setting / Automotive BDC - Inbound and outbound follow-up - Test-drive and showroom scheduling - No-show follow-ups - Vehicle inquiries - Trade-in information - Credit application reminders - Long-term lead follow-up I have worked with systems such as Tekion, Eleads, Affinitiv XRM, and I am familiar with Xtime. CRM Management - Updating customer records - Monitoring conversations - Organizing leads - Making sure follow-ups are completed - Tracking customer activity Data Entry - Around 3 years of experience - Medical insurance data entry - Microsoft Excel and Word - Typing speed: 65 WPM - Accuracy: around 95% VoIP / PBX / AI Testing - IVR testing - Call routing - Extensions and voicemail - Queues and ring groups - Business hours and holiday routing - SIP and RTP basics - AI chatbot and AI assistant stress testing - Creating test scenarios - Checking whether system changes work end to end AI & Marketing Support - Ad scripts - AI prompts - Video concepts - Brochure ideas - Customer communication - Marketing copy Why Work With Me I learn new systems quickly and I am comfortable working with different tools and workflows. I also serve as a Pastor, which has helped me develop strong communication, leadership, patience, listening, and people-handling skills. I am used to working with U.S. businesses and can adjust to different time zones. I prefer long-term work where I can become part of the team and understand the business deeply. If you need someone who can handle customers, leads, CRM work, admin tasks, AI testing, and technical support, I’d be happy to help.