Cristine F.

I have been working in a call center environment since 2002. I was a customer service representative for 6 years, handling customer service inbound calls and emails. I managed a team as a Team Lead for a year. I've spent more than ten years as a Quality Assurance Specialist. In this position, I was in charge of listening to and evaluating calls, emails, and chats. I am also very comfortable with MS Excel since a part of my task as a QA specialist is to turn raw evaluation data into useful information by use of charts and tables.