Finlay H.

I help founders turn ideas, challenges and growth opportunities into structured execution. With 15+ years of experience across business ownership, technology, e-commerce, customer experience and operations, I bring a combination of strategic thinking and hands-on execution. I’m comfortable working directly with founders, taking ownership with limited direction, bringing structure to fast-moving businesses and turning plans into measurable action. My experience includes: * Growing an online business from £700 to £28,000 monthly revenue. * Negotiating the acquisition of an e-commerce business with the infrastructure and capability to process up to $12.5m in annual sales / approximately 1 million items per month. * Building and managing an online community of 230,000+ members. * Leading technology and operational projects within complex enterprise environments, including Mercedes-AMG F1 High Performance Powertrains. * Building PWR from concept towards launch, covering business strategy, operations, technology, legal coordination, finance, partnerships, customer experience, recruitment and AI-assisted execution. * Running and developing e-commerce businesses, giving me first-hand experience of the realities founders face — cash flow, customers, suppliers, systems, people and growth. I’m particularly effective when a founder has too much sitting on their desk and needs someone who can understand the bigger picture, establish priorities and take genuine ownership of execution. I can work independently while also influencing teams and stakeholders without needing formal authority. My approach combines commercial judgement, analytical thinking, customer focus and practical use of AI to accelerate research, planning, documentation and business execution. I can support founders with: * Founder / CEO Operational Support * Business Operations & Execution * Strategic Projects * Commercial & Growth Strategy * Process Improvement & SOPs * Customer Experience & Customer Success * Partnerships & Business Development * AI-Assisted Business Operations * Project & Change Leadership * Hiring & Team Coordination * E-commerce Operations * Business Analysis & Problem Solving I’m not looking to simply advise from the sidelines. I enjoy getting inside a business, understanding what needs to happen and helping make it happen. If you’re a founder looking for an experienced operator who can bring structure, challenge ideas constructively and take ownership without constant direction, I’d be interested in learning about what you’re building.