Mike Daryl M.

I've worked as a technical support agent in an office based call center for 4 years after I graduated. I also worked for 5 years for a company that offers websites and POS ( Point of Sale ) to customers in the U.S. and Canada. I am a team player, flexible and I always go the extra mile to help customers in resolving their issues. I troubleshot Computers, routers, modem, printer, Television set and VOIP. I became the QA lead of the company where I did QA on Ecommerce websites, Point of Sale software, Proposal Software, Delivery app in different platforms like different browsers, android and IOS. Applications I'm familiar using: CRM - Customer Relations Manager CAP - ATT's CRM Remote control apps - Teamviewer, Ultraviewer, Join.me, Remote PC Freshdesk - a.k.a. zendesk Pipedrive Slack Skype Google applications ( Google drive, Google spreadsheet, Google sheet, etc ) Asana Ring Central Microsoft programs - word excel and etc Kayako User Response Sendgrid