Cherie T.

I am a Virtual Assistant specializing in Email management, Scheduling, Booking flights, Hotel booking & reservation, Data Entry, and Transcription. I have also work for more than 12 years in a BPO industry starting off as an agent (Customer Service Rep and Technical Support Rep) providing assistance through phone, chat, and email. Over the years I got promoted from being an agent, so a subject matter expert, handling escalations and complaints, assistant QA, to being a Workforce/Real-time reports Analyst. As a Workforce Analyst, I am responsible for real-time queue management, doing monthly, weekly,daily, and intra-day forecasts, team and per agent scheduling. I am also sending monthly, weekly, daily, intra-day, and real-time reports to clients and stakeholders. I also attends weekly and monthly business reviews with clients and stakeholders discussing about the engagement performance and how it can do better. I am currently working at home as a part-time audio/video transcriptionist.