Jhonalee D.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

I'm a freelance virtual assistant who has worked in various business lines and with clients in the US, UK and Australia in various administrative and support roles. I have experience handling Customer Service, Administrative and Social Media Management roles. My main responsibilities include phone support, responding to emails and chat, social media moderation, and email marketing. I also help build my clients' brands, ensure customer engagement, and provide an excellent customer service experience. I've been helping online businesses for a number of years, and my areas of expertise are eCommerce customer service and operational support. I've managed order fulfilment, product listings, email and chat customer inquiries, and backend store operations using Shopify and Amazon Seller Central in past positions. Additionally, I've created SOPs and process documentation to help customer support teams respond faster, reduce errors, and streamline workflows. My experience in both virtual assistance and customer service enables me to not only successfully address customer issues but also identify opportunities to streamline processes and drive company growth. I'm proactive, meticulous, and dedicated to delivering a satisfying client experience while helping companies seamlessly expand their operations. eCommerce Email and Chat Specialist AudioSavings/Rockville Audio August 2020 - March 2026 Email and Chat Support using Zendesk Processing returns for replacement and refund Processing return request for Amazon, eBay and Walmart Filing courier disputes (lost and damaged orders) Customer Servie Email and Chat FrontRow Furniture UK May 2025 - January 2026 Answer inquiries via email, chat and phone Order tracking, returns and rrefunds Coordinating with suppliers and logistics Handle eBay and Amazon sales channels Admin tasks related to eCommerce SOP creation TOOL SETS E-commerce & Marketplace Platforms Shopify Amazon Seller Central SellerCloud eBay Website Builders & Hosting WordPress Wix GoDaddy Customer Support & Helpdesk Freshdesk Gorgias Zendesk Help Scout CRM & Sales Tools Pipedrive Podio Batchleads REISift Mojo Dialer Broadsmart Email Marketing Klaviyo Mailchimp AWeber Social Media & Management Sprout Social Facebook Twitter (X) LinkedIn TikTok Project Management & Collaboration Slack Trello Smartsheet Confluence Design & Content Creation Canva Photoshop CapCut Administrative & Productivity Tools Gmail Google Drive Google Docs Google Sheets MS Office Dropbox Accounting & Invoicing Invoicely Jobber Stripe Quickbooks