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Saurav S.
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Saurav S.

ServiceNow Developer & Architect | Integrations, SecOps, Now Assist

ServiceNow Developer & Architect, 13+ years — I build the integrations and certified Store apps that connect your product (or your security stack) into ServiceNow, and I ship Now Assist / AI Agents to production. Top Rated Plus, 100% Job Success, $200K+ delivered. What I do best: • Third-party ServiceNow integrations — IntegrationHub, REST/SOAP, Service Graph Connector, scoped connector apps, and robust async integration architecture. • Security Operations / Vulnerability Response — Application VR, Container VR, and connectors that pull scanner and security-tool data into ServiceNow. • CMDB — data integration, bulk import strategy, and Service Graph Connector pipelines that keep the CMDB clean. • Certified Store / scoped apps — 25+ apps published on the ServiceNow Store, and I formerly served on ServiceNow's certification team, so I know exactly what passes cert. The new layer: Now Assist (Skill Kit), AI Agent Studio, and governed agentic workflows — built with guardrails, wired into the platform, not left as demos. Who I help: Software and security vendors who need their product integrated with ServiceNow; and teams that have bought Now Assist and can't get it into production. Certifications: Certified System Administrator (CSA), Certified Application Developer (CAD), CIS-ITSM, ITIL. How I work: outcome-based, security-controlled, and paced for quality — I own and verify everything I ship. If you've got a ServiceNow integration, a Store app, or Now Assist you can't get off the ground, send me the details and I'll tell you exactly how I'd deliver it.

🇬🇧Sunderland, United Kingdom$85/hr100% JSS4.97 (31)Since Jan 2016

Earnings and projects

MRR
$10k

Last 6 months ÷ 6

World#1,268 / 412k
🇬🇧Country#38 / 10.7k
Revenue, last 30 days
$9.9k

Last 6 months: $60k

World#1,492 / 412k
🇬🇧Country#49 / 10.7k
Total earnings
$280k

Billed in all: $299k

World#8,745 / 412k
🇬🇧Country#190 / 10.7k
Per project
$5.5k

$15k in the last 6 months

World#31,586 / 412k
🇬🇧Country#503 / 10.7k
Projects, last 6 months
4
0% fixed100% hourly
World#51,813 / 412k
🇬🇧Country#1,157 / 10.7k
Projects in all
51

Across 63 contracts

19% fixed81% hourly
World#59,936 / 412k
🇬🇧Country#1,583 / 10.7k

Earnings, last 30 days

$299k+$9.9k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$285k$290k$295k$300kOct 8Oct 23Nov 7

Skill rankings: Top 0.43% in REST API

Top 1% in 7 of 14 skills, ranked by MRR among everyone on Upwork with the skill.

  1. 2IT Service Management306 freelancers · 🇬🇧 #1Top 0.65%
  2. 2Configuration Management77 freelancers · 🇬🇧 #1Top 3%
  3. 3ServiceNow340 freelancers · 🇬🇧 #1Top 0.88%
  4. 3ITIL253 freelancers · 🇬🇧 #1Top 1%
  5. #16Software Architecture964 freelancers · 🇬🇧 #2Top 2%
  6. #18Prompt Engineering2,859 freelancers · 🇬🇧 #4Top 0.63%
  7. #19Chatbot Development3,106 freelancers · 🇬🇧 #2Top 0.61%
  8. #21Solution Architecture1,009 freelancers · 🇬🇧 #2Top 2%