Susanna O.

Most teams don't have a people problem. They have a systems problem and it shows up as missed deadlines, untouched tools, and training no one remembers a week later. I build the structures that fix that. I'm a PMP-certified Program Manager and Learning Operations specialist with 12+ years across Indeed, Wikimedia Foundation, Letterhead, and the Bank of Industry. I build and run the systems behind project delivery, learning, and AI adoption, so work gets done, knowledge gets retained, and tools actually get used. Here's what I do for you: 1. Project & Program Management: scoped delivery, risk tracking, and reporting that keeps leaders informed without constant follow-up 2. Learning Operations & LMS Administration: end-to-end course setup, certification tracking, completion enforcement, and audit-ready records 3. AI Adoption & Facilitation: structured programmes that move teams from awareness to daily practice 4. Delivery Systems & SOPs: intake workflows, templates, playbooks, and dashboards that make execution repeatable 5. Curriculum & Enablement Design: onboarding journeys, facilitator toolkits, and learning paths built to scale What you can expect: 1. Onboarding ramp-up cut by 50% — built for Letterhead's CSM team 2. 100% LMS licence activation in one quarter 3. 2,000+ professionals trained as a PMI-Authorized PMP® Trainer 4. OKR rollout that connected strategy to daily execution across teams Top Rated Plus 100% Job Success 3,300+ hours delivered 5.0 rating across all engagements Ready to tighten your delivery, learning, or AI systems? Send me a message or click Invite to Job, I'd love to hear about your project.