Manuel C.

Hello, I'm Manuel Cornielle, a multilingual (English/Spanish) Virtual Assistant and Customer Service Specialist with 15+ years of international experience supporting global clients remotely and on-site. Based in Buenos Aires, Argentina, I've delivered exceptional support for brands like PDS Center, E2 Language, DOT Compliance Group, and Teletech, excelling in sales, conflict resolution, administrative tasks, and logistics coordination. My core expertise includes: - Customer Service & Technical Support: Providing multichannel assistance (phone, chat, email) with 99% first-contact resolution rates, handling disputes, and boosting client satisfaction. Managed lead follow-ups for SP Spare Parts, increasing conversions by 25%. -Virtual Assistance & Admin: Remote executive support, including calendar management, data entry, travel planning, and CRM updates using tools like Zendesk, Google Workspace, and Microsoft Office. -Sales & Communication:Driving sales for clients like Real Brave Audio and Old Tyme Floor, with bilingual interpreting and translation to bridge language gaps. Proficient in: Zendesk, Freshdesk, RingCentral, Slack, Asana, Trello, Zoom, MS Office, Google Workspace. As a proactive, detail-oriented professional, I thrive in fast-paced remote environments, anticipating needs and delivering results autonomously or collaboratively. Let's discuss how I can streamline your operations and enhance your customer experience. Thank you, Manuel Cornielle