Emanuel D.

I am experienced in customer service management, project management, administrative assistance and translation. I am self-starter, organized, communicative, native Portuguese & French speaker and English bilingual. I am looking for diversified, multifunctional e-commerce opportunities with long-term growth prospects. ⚫ Experience: - Customer service team management - Management of the communication process with the supplier and the customer - Creation of training videos - Supply chain management - Improvement of customer service processes - Macro writing, code implementation for customer service software - Ticketing System experience - Managing workflows, researching client data, tracking data, and many more various administrative tasks ⚫ My skills: - Experienced in Wordpress, GHL, Reamaze, Shopify, Slack, ASANA, ClickUP, Google Docs - Excellent Writing skills ⚫ Experience outside Upwork: - MatX Commerce B.V (administrative assistant, social media manager, translator, customer service representative, project manager) - Symbio Harmonizer GmbH (product and website translation) ⚫ Education: - Bachelor's degree in law - Post graduation in civil procedural law - International Careers Course I am adaptable to many different roles, quick learner, self taught and can get things done. I am the right person to scale your business to the next level, I look forward to working with you.