Stephanie O.

I am a bilingual Customer Support and Clinical Research professional with more than 10 years of experience supporting customers, patients, and clinical trial participants. I have provided customer service and e-commerce support for companies such as 5CA, JJ Suspenders, and The Natural Posture. My experience includes email and live chat support, order management, returns, refunds, exchanges, shipping issues, product assistance, complaint resolution, and customer follow-up. I also have experience supporting clinical trial recruitment and enrollment through organizations such as Clariness and Leapcure. I understand the participant journey from initial outreach through prescreening, informed consent, enrollment, study participation, and follow-up. For seven years, I worked with Parkinson’s Community, an organization dedicated to educating and empowering people living with Parkinson’s disease. I helped individuals explore available treatment options, better understand and communicate their symptoms, and prepare for informed conversations with their healthcare providers. This experience strengthened my ability to communicate with empathy, explain complex information clearly, and handle sensitive situations professionally. Key skills: ✔ Customer Support and Issue Resolution ✔ E-commerce and Shopify Support ✔ Email, Live Chat, and Help Desk Support ✔ Patient Recruitment and Engagement ✔ Participant Prescreening and Eligibility Review ✔ Inclusion and Exclusion Criteria ✔ Informed Consent Forms (ICFs) ✔ Clinical Trial Enrollment and Follow-Up ✔ Participant Retention and Appointment Coordination ✔ Data Entry and Case Documentation ✔ Zendesk, Freshdesk, Gorgias, and LiveChat ✔ Shopify, Amazon Seller Central, and ShipBob ✔ Microsoft Office and Google Workspace I am dependable, organized, empathetic, and detail-oriented. I can help your organization deliver excellent customer service, improve patient engagement, and provide professional support throughout the clinical trial or customer journey.