Stephanie O.

Customer Support

Personable and dependable customer service professional with more than 10 years of experience delivering exceptional support to a diverse, multicultural customer base. Skilled in communication, problem-solving, and time management, with a strong ability to resolve customer concerns efficiently and escalate issues when necessary. Adept at utilizing various customer service platforms and e-commerce tools to enhance user experience and operational efficiency. ✔ Customer Support & Issue Resolution ✔ Live Chat & Help Desk Software (LiveChat, Zendesk, Freshdesk, Gorgias) ✔ E-commerce & Order Management (Shopify, Amazon Seller Central, ShipBob, Sticky.io) ✔ Customer Account Creation & Management ✔ Microsoft Office Suite (Word, Excel, PowerPoint)