Geronella Z.

You're looking at the warm-hearted dyed-haired Filipina that will make your life easier -- your personal assistant that makes Alexa and Siri look like they're so last summer. I'll take care of all the menial Microsoft Office task administration you've been putting off for a while, and now the paperwork has piled up, or just probably overwhelming you. And yes, with my Email Management skills, it eliminates your need to check your e-mails every so often. And oh, yes, I eat Calendar Management and Web Research for breakfast -- while you're still sound asleep. And when you finally wake up, all the necessary information you need is served to you in a silver platter - on a bamboo tray, the sea breeze rushing through the windows, curtains dancing and the sea calling. I'll make your every waking day like you're on a vacation - not worrying about anything else. Prior to becoming a full-time freelancer, I worked as a customer service representative for 3 years. As a customer support specialist, I assist and help clients to better understand the products and services offered by the company. I also provide proper resolution to the complaints we received from our clients. In 2015, I joined Upwork. Since then I have handled different projects on the following fields/categories: Real Estate Marketing Coordination 3PL Logistics Specialist Ecommerce Specialist Executive Assistance Web Research Social Media Marketing Social Media Engagement Podcast Admin Assistant Press Release Coordinator Email Management Lead Generation and Email Sourcing Data Analysis CRM and Database Management General Virtual Assistance Adobe Premiere Pro Creator and Editor ------------------------------------------------------------------------------------------------------ Career Objective:  To be able to work and render efficient service to a certain company or client where my interests and capabilities can be applied and seeking a challenging position with room for growth. Summary of Qualifications:  Computer savvy; proficient in MS Office applications (attentive to detail).  Type 35 wpm – average.  Customer service oriented skills – Ability to deal with irate customers using excellent interpersonal communication skills.  Strong troubleshooting skills.  Enthusiastic, reliable, committed and cooperative.  Possesses excellent rapport building skills.  Ability to relate with people regardless of race, culture, nationality or creed.  Ability to handle stress. Professional Experience: Real Estate Coordination - Facilitated administrative workflows for property transactions, ensuring all documentation and legal requirements were met prior to closing deadlines. - Managed lead databases and CRM systems, implementing organized follow-up structures to improve client retention and conversion rates. - Supported realtor marketing initiatives by preparing listing materials and coordinating the scheduling of property-related services. Podcast Specialist - Overseed the full production lifecycle of audio/video content, ensuring consistent publishing schedules and high-quality output. - Coordinated guest relations and scheduling, managing all pre-production communication and preparing background materials for hosts. - Developed multi-platform distribution strategies, including the creation of promotional assets and SEO-optimized summaries to increase listener engagement. - Analyzed performance metrics to track audience growth and identify opportunities for content improvement and brand expansion. Logistics Tech - Monitored and optimized supply chain operations, tracking the movement of goods to ensure efficiency and adherence to delivery timelines. - Maintained complex digital records and operational data, ensuring accuracy in documentation and compliance with industry standards. - Utilized specialized management software to streamline routing, reduce operational costs, and improve resource allocation. - Resolved operational discrepancies by troubleshooting delays and communicating solutions between vendors and end-users. I can go on, but I'd rather work. 😉