Andrew A.

E-commerce Operations & Customer Support Specialist (eBay, Amazon)

I’ve been working with the same Upwork client for over 10 years, managing daily operations across multiple e-commerce marketplaces. I currently handle 8 eBay stores, 6 Amazon stores, a Walmart Marketplace account, and a webstore, making sure orders, customer issues, and account performance are handled properly. My work includes responding to customer inquiries, managing returns and refunds, processing cancellations before shipment, monitoring late shipments, and resolving disputes. I also handle Amazon A-Z claims, chargebacks, and PayPal disputes. I work around 50 hours per week, and my clients value me for being honest, reliable, quick to learn new systems, and loyal. I take ownership of the work and make sure things get done. If you need someone dependable who understands how marketplaces operate and can keep your accounts running smoothly, I’d be glad to help.