Lea Lyn L.

I help Web3, crypto, and blockchain projects manage their communities, support their users, and stay active across Discord, Telegram, and social media. With 5+ years of experience in community management, moderation, customer support, and social media engagement, I know how to keep conversations organized, respond to member concerns, handle spam, and maintain a welcoming community. Here's how I can help your project: 💬 Discord & Telegram Community Management - Daily community monitoring and moderation - Member engagement and onboarding - Spam, bot, and scam prevention - Channel management and community rule enforcement - Announcements, updates, and community discussions - Escalation of technical issues and important concerns to the team 🛠️ Customer Support & Technical Assistance - Responding to user questions and support tickets - Troubleshooting basic technical issues - Helping members navigate your platform or services - Handling frustrated users professionally - Coordinating with developers and team members when issues require further assistance 📢 Social Media Management & Engagement - X (Twitter) engagement and account support - Community-focused replies and relevant discussions - DM management and outreach - Content planning and post scheduling - Engagement with relevant Web3 creators, influencers, and communities - Supporting campaigns and maintaining an active online presence 🚀 Community Growth & Retention - Welcoming new members and helping them get started - Encouraging meaningful conversations and participation - Supporting AMAs, community events, and campaigns - Gathering feedback and reporting recurring issues - Helping create a positive environment that keeps members engaged I'm familiar with the Web3 space and understand that crypto communities need more than someone who simply deletes spam. They need someone who can communicate clearly, assist users, keep discussions moving, and know when to escalate an issue. I'm reliable, comfortable working with remote teams, and willing to learn the tools and workflows your project uses. If you need a Web3 Community Manager, Discord Moderator, Telegram Moderator, Crypto Customer Support VA, or Social Media VA, I'd be happy to discuss how I can help. Let's keep your community active, organized, and well supported. 🚀