Jan Christopher D.

Customer Support Specialist | SaaS Startups | Zendesk & Intercom

I help SaaS and tech startups deliver top-tier customer support that boosts retention and builds loyalty. With 16+ years in customer service and technical support, I specialize in handling customer inquiries, troubleshooting product issues, and creating smooth user experiences, all while representing your brand with professionalism and empathy. If you’re a busy founder or team lead at a growing SaaS company, you know how important it is to keep users happy without getting buried in support tickets. That’s where I come in. I’m a dedicated customer support professional with 16+ years of experience in technical support, customer care, and virtual assistance. I specialize in providing responsive, friendly, and efficient support across platforms like Zendesk, Intercom, Help Scout and others. I can help you: Respond to support tickets and live chats with speed and clarity Troubleshoot common product or software issues Build or maintain your knowledge base/FAQs Gather and report user feedback Represent your brand with a helpful and solution-oriented tone I’ve worked across industries, including staffing and freight logistics, where fast-paced problem solving and clear communication were key. I bring that same energy to your customer experience, ensuring every user feels heard and supported. Ready to help your team reduce churn, increase satisfaction, and scale your support system. Without the stress.